Microsoft extends software support to 10 years28.10.2007 00:01 Computers Taking a page from major enterprise software providers like Oracle and SAP, Microsoft announced this week Business Ready Customer Care, an initiative that includes major enhancements to its maintenance and support program for Microsoft Dynamics, ERP and CRM, applications.
The customer support initiative does three things: Extends for five years the time over which Microsoft will support its products; offers more creative financing solutions for buying its CRM and ERP products, and promises to create a more transparent environment for its channel partners and their customers about future upgrades and products. Industry analyst Josh Greenbaum, principal at Enterprise Applications Consulting, said the fact that Microsoft is offering an additional five years of software support is in recognition of how well Oracle's extended support program is working for its customer base. Under the new Microsoft program there will be a total of five years of "mainstream" support for its products plus an additional five years of extended support, according to Christine Bell, director of global services product management, for Microsoft Business Solutions. Source: techzonez.comwww.alllee.com |
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